Effective Date: March 17, 2026 Website: https://sandiegocustomsbrokers.com/ Business Name: San Diego Customs Broker Location: San Diego, California, USA
1. Introduction
San Diego Customs Broker (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://sandiegocustomsbrokers.com/ and when you use our customs brokerage services.
Please read this policy carefully. By using our website or submitting a quote request, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the site.
2. Information We Collect
a) Information You Provide Directly
When you fill out our quote request form or contact us, we may collect:
- Full name
- Business or company name
- Email address
- Phone number
- Shipment details (origin country, destination, type of goods, service needed)
- Any additional information you include in your message
b) Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Operating system
- Pages visited and time spent on each page
- Referring website or source
- Date and time of your visit
This information is collected through cookies and similar tracking technologies (see Section 6).
c) Information from Third Parties
We may receive information about you from third-party sources such as Google Analytics or advertising platforms, which we use solely to improve our website and marketing efforts.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your quote requests and provide customs brokerage services
- To communicate with you regarding your shipments, documents, and account
- To send service-related emails such as updates, confirmations, and follow-ups
- To improve our website and optimize user experience
- To comply with legal obligations, including customs regulations, CBP requirements, and applicable federal and state laws
- To prevent fraud and ensure the security of our services
- To send occasional marketing communications, only if you have opted in to receive them
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.
4. How We Share Your Information
We may share your information only in the following circumstances:
a) Service Providers
We work with trusted third-party vendors who assist us in operating our website and delivering our services, including email platforms, CRM software, and analytics providers. These vendors are contractually required to keep your information confidential and use it only to perform services on our behalf.
b) Government and Regulatory Authorities
As a licensed customs brokerage, we are required by law to share certain shipment and importer/exporter information with U.S. Customs and Border Protection (CBP), the FDA, USDA, and other relevant government agencies as part of normal customs clearance operations.
c) Legal Requirements
We may disclose your information if required to do so by law, court order, or governmental authority, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
d) Business Transfers
In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the acquiring entity. We will notify you via email or a prominent notice on our website before your information becomes subject to a different privacy policy.
We never sell your personal information. Ever.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. For customs brokerage records, U.S. federal regulations (19 CFR Part 111) require us to retain certain transaction records for a minimum of five (5) years. After the applicable retention period, we securely delete or anonymize your information.
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience and gather analytics data. The types of cookies we may use include:
- Essential cookies — Required for the website to function properly
- Analytics cookies — Help us understand how visitors interact with our site (e.g., Google Analytics)
- Marketing cookies — Used to deliver relevant advertisements, if applicable
You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of our website. For more information about managing cookies, visit www.allaboutcookies.org.
7. Google Analytics
We use Google Analytics to analyze website traffic and user behavior. Google Analytics collects data such as pages visited, time on site, and general location. This data is aggregated and anonymized. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-Out Browser Add-on.
8. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
- Access — Request a copy of the personal information we hold about you
- Correction — Request that we correct inaccurate or incomplete information
- Deletion — Request that we delete your personal information, subject to our legal retention obligations
- Opt-Out of Marketing — Unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in any email or by contacting us directly
- Data Portability — Request that we provide your data in a portable, commonly used format
California Residents (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your personal information, and the right to opt out of the sale of your personal information. We do not sell personal information. To exercise your CCPA rights, contact us at the information below.
To exercise any of your rights, please contact us at admin@sandiegocustomsbrokers.com. We will respond to verified requests within 30 days.
9. Data Security
We implement industry-standard technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption, secure servers, and restricted access controls.
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
10. Third-Party Links
Our website may contain links to third-party websites, including government portals (e.g., CBP.gov), trade associations, or partner services. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies before providing any personal information.
11. Children’s Privacy
Our website and services are intended solely for business use by adults. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that we have inadvertently collected information from a minor, we will delete it promptly.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will update the “Effective Date” at the top of this page. We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
San Diego Customs Broker San Diego, California, USA 📧 admin@sandiegocustomsbrokers.com 📞 +18582257014 🌐 https://sandiegocustomsbrokers.com/
This Privacy Policy was last updated on March 17, 2026.